Shipping Policy
Last Updated: 4/26/2025
1. Shipping Information
At Goliath XL10, we strive to provide fast, reliable shipping for all orders. This Shipping Policy outlines our shipping procedures, delivery timeframes, and other important information regarding the delivery of your orders.
2. Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
During high-volume periods, such as holidays or special promotions, processing times may be slightly longer. We will notify you if there are any significant delays in processing your order.
3. Shipping Methods and Delivery Times
We offer the following shipping options for domestic orders (United States):
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
- Priority Shipping: 2-3 business days
For international orders, shipping times vary by destination:
- Canada and Mexico: 7-14 business days
- Europe, Australia, and New Zealand: 10-21 business days
- All other countries: 14-30 business days
Please note that these are estimated delivery times and do not include processing time. Actual delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.
4. Shipping Costs
Shipping costs are calculated based on the shipping method, destination, and order weight. The exact shipping cost will be displayed during checkout before you complete your purchase.
Free Shipping: We offer free standard shipping on all domestic orders over $99 and on all orders of 3 bottles or more. Free shipping promotions may be available during special sales events.
5. Tracking Information
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website.
If you do not receive tracking information within 3 business days after your order has been processed, please contact our customer service team.
6. International Shipping
We ship to most countries worldwide. Please note that international customers are responsible for all duties, import taxes, and customs fees that may be imposed by their country's government. These fees are not included in the shipping cost and will be collected by the delivery carrier or government agency upon delivery.
Some countries have restrictions on importing dietary supplements. Please check your country's import regulations before placing an order to ensure that our products can be legally imported.
7. Address Information
It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect addresses provided by customers.
If you need to change your shipping address after placing an order, please contact us immediately. We will try to accommodate your request if the order has not yet been shipped.
8. Shipping Delays and Issues
While we make every effort to ensure timely delivery, we cannot guarantee delivery dates and are not responsible for shipping delays caused by the carrier, weather conditions, customs delays, or other circumstances beyond our control.
If your package appears to be lost or significantly delayed, please contact our customer service team, and we will work with the carrier to resolve the issue.
9. Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and products. We will arrange for a replacement shipment or refund.
For packages that are lost during transit, we will file a claim with the carrier and either issue a refund or send a replacement once the claim is processed.
10. Contact Information
If you have any questions about our shipping policy or need assistance with a shipment, please contact our customer service team:
Email: shipping@goliathxl10.com
Phone: (800) 555-0123
Hours: Monday-Friday, 9:00 AM - 5:00 PM PST