Return Policy
Last Updated: 4/26/2025
1. 60-Day Money-Back Guarantee
At Goliath XL10, we stand behind the quality of our products. We offer a 60-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase for any reason, you may return the product within 60 days of the original purchase date for a full refund of the purchase price (excluding shipping and handling fees).
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team by email at returns@goliathxl10.com or by phone at (800) 555-0123 to request a Return Merchandise Authorization (RMA) number.
- Include your order number, the reason for the return, and whether you are requesting a refund or exchange.
- Our customer service team will provide you with an RMA number and return shipping instructions.
- Package the item(s) securely, including the RMA number on the outside of the package.
- Ship the package to the address provided in the return instructions.
We recommend using a trackable shipping method for all returns to ensure that your package can be tracked and verified upon receipt.
3. Refund Process
Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy requirements. After inspection, we will process your refund.
Refunds will be issued to the original payment method used for the purchase. Please allow 7-14 business days for the refund to appear on your account statement, depending on your financial institution's processing times.
You will receive an email confirmation when your refund has been processed.
4. Partial Returns
If you purchased multiple bottles and wish to return only some of them, we will refund the purchase price for the returned bottles only. Any volume discounts applied to the original order may be adjusted in the refund calculation.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (such as sending the wrong product or a defective product). If you received a damaged or incorrect item, please contact our customer service team immediately, and we will arrange for a return shipping label at our expense.
6. Exchanges
If you wish to exchange a product rather than request a refund, please indicate this when contacting our customer service team. We will provide instructions for the exchange process.
For exchanges, we will cover the shipping cost of sending the replacement product once we receive the returned item.
7. Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or used, except when returning under our 60-day money-back guarantee
- Products that show signs of misuse or abuse
- Free promotional items or bonus products
- Digital products or downloadable content
8. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. Please provide photos of the damaged product and packaging to expedite the process.
We will arrange for a replacement or refund at our discretion and provide a prepaid return shipping label if necessary.
9. Late or Missing Refunds
If you haven't received your refund within 14 business days after we've confirmed its processing, please check your bank account again and contact your credit card company or bank, as it may take some time for the refund to be officially posted.
If you've done this and still haven't received your refund, please contact our customer service team for assistance.
10. Changes to Return Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
11. Contact Information
If you have any questions about our Return Policy, please contact our customer service team:
Email: returns@goliathxl10.com
Phone: (800) 555-0123
Hours: Monday-Friday, 9:00 AM - 5:00 PM PST